Legal

Privacy Policy

This Privacy Policy explains how Norm Agency collects, uses, and safeguards information in connection with our website, services, and communication channels.

Effective date: 01 January 2025 Updated for product-led teams

1. Information we collect

We collect information that you voluntarily provide when you contact us, submit a project brief, or subscribe to our updates. This may include your name, company, email address, and any other details you choose to share.

We may also collect limited technical information automatically when you visit our website, such as IP address, device and browser type, and general usage data, typically through analytics tools or server logs.

2. How we use information

We use the information we collect to respond to inquiries, provide and improve our services, understand how visitors use our website, and comply with legal obligations.

  • Respond to project inquiries and communicate about potential engagements.
  • Provide, maintain, and improve our creative and development services.
  • Understand how visitors use our website to refine content and experience.
  • Comply with legal obligations and enforce our agreements.

3. Data sharing

We do not sell or rent your personal information. We may share data with trusted service providers who help us operate our business, such as analytics or cloud hosting partners, strictly for the purposes described in this Policy and under confidentiality obligations.

We may also share information if required by law, regulation, or legal process, or in connection with a merger, acquisition, or similar corporate transaction.

4. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

5. Your rights

Depending on your location, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, or object to certain processing activities.

To exercise any of these rights, contact us using the details below, and we will respond within a reasonable timeframe.

6. Contact

If you have questions about this Policy or how we handle your data, you can reach us at privacy@norm.agency.